CS Lost Stolen Damaged Packages

LOST/STOLEN/DAMAGED PACKAGES

Editorial is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from Editorial shipping facility.

Customers are advised to file a loss/damage claim directly through the courier. Editorial will provide all necessary information needed to facilitate the claim, but will only initiate filing a claim if deemed a human clerical error on behalf of the retailer. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed.