CS Returns & Exchanges: 4 steps EN

Returning in 4 easy steps

 

1. Authorize your return

To return your product, head over to the Return Portal, enter your order number and email. Select the item(s) you’d like to return as well as the reason. Allow 7 business days for our team to process the return and approve it.

 

2. Re-pack your package

Once approved by our team, you’ll receive an email confirming you can return your items.
If you asked for Drop in store” (free) you can bring your item(s) to the store along with the order confirmation email and your RA#.
If you selected Ship to return” ($8.00 CAD return fee) your confirmation email will contain a shipping label. Reseal the original package with the product you’re returning inside and follow the next steps.

 

*International customers won't be deducted a return fee from their refund to store credit but are required to purchase their own postage with the company of their choosing.

 

3. Print & apply the return label

Print the return label, and cover the original shipping label on the resealed package with it.

 

4. Ship your return package

Drop your package in a mail box or bring it to your local post office. Be sure to have your package postmarked and sent off within 5 days from your shipment delivery. Once we receive your package, we’ll process your return within 7 business days. As soon as your return is complete, we'll e-mail you and let you know the next steps.