CS Returns & Exchanges: Details EN
RETURN & EXCHANGE DETAILS
5 day return policy: for online store credit, no exchanges or refunds.
Product returns are eligible for online store credit within 5 days of receiving your order.
Product must be in brand new condition
All products returned back to Éditorial must be in brand new condition. This product will be:
- Unworn, not washed, not used or not damaged.
- All original tags and labels must be attached
- Have no unusual odours or fur/hair
If it fails to meet all above mentioned criteria the item will be shipped back at the customer’s expense.
Non-Returnable products: final sale and not eligible for return or exchange
- Sale and clearance items
- All intimates except bralettes
- Accessories: hats, bags, socks, hosiery, gloves, scarves, masks, beauty products
- Fine garments with delicate fabrics
- Vintage pieces
- All art
Follow the steps below to complete returns for online purchases. If you are returning items from multiple orders, please contact our customer care team to set up your return. Please do not send your purchase back without contacting us.
Returns can only be made to store credit. We different return options:
Ship to return ($8.00 CAD return fee) - Canada Only
Once approved, pack and ship your return following the instructions you'll receive by email. A return fee of $8.00 CAD will be deducted from your refund to store credit.
Ship to return (customer pays for shipping) - International
Once approved, pack and ship your return following the instructions you'll receive by email. No return fee will be deducted from your refund to store credit but international customers are required to purchase their own postage with the company of their choosing.
Drop in store (Free)
Once approved, bring your item(s) to the Montreal, Stanley Store. No return fee will be deducted from your refund to store credit.