Customer Care

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COVID-19 INFORMATION

We continue to accept and process online orders.

 

We have implemented preventative measures to ensure the safety of our employees and communities. This includes streamlining critical on-site staff, increasing precautionary and hygienic measures across all of our locations, postponing events, and cancelling all business-related travel. Our shipping partners have implemented expanded hygienic measures in compliance with all guidelines provided by public health officials.

 

Our Stanley store is now open. We ask that our customers follow these strict shopping guidelines:

  • Maximum capacity will be 10 people.
  • Guest are required to wear a face mask or face coverings inside the store for the protection of our employees and other guests.
  • Guest are required to sanitize their hands once upon entering the store.
  • Guest are asked to remain 2 meters apart at all times.
  • Due to limited stock quantities our change rooms will remain closed for sanitary purposes of the clothing.
  • Editorial will continuously clean and disinfect the store space throughout the day.
  • Stay home and chill if you’re feeling ill! We request that you do not visit our location if you have symptoms like coughing, sneezing, fever or have been in contact with any one known to have COVID-19.

 

For our store hours check here.

CUSTOMER CARE

For immediate answers to questions regarding orders and shipping please use our chat in the bottom right corner.

 

Send us a message

 

Please note that we are receiving a high volume of requests at this time and may require more time than usual to reply to inquiries.

Send Us A Message

Store

Stanley

1455 Stanley St
Montreal, Quebec H3A 1P4
Phone +1 (514) 849-3888

Map

Monday 12pm–6pm
Tuesday 12pm–6pm
Wednesday 12pm–6pm
Thursday 12pm–6pm
Friday 12pm–6pm
Saturday 12pm–6pm
Sunday 12pm–5pm

Please note masks are required for all staff and customers in our store and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.

Shopping

PAYMENTS & TAXES

Prices are listed in Canadian Dollars. Accepted payments are Paypal, Apple Pay, Google Pay, Shopify Pay, American Express, Visa & Mastercard.

 

Orders in Canada will be charged Canadian sales taxes. International orders are subject to duty and customs fees. We are not responsible for these charges. By submitting your order, you agree to pay all applicable fees.

 

Editorial reserves the right to refuse an order that it deems fraudulent or abusive.

SHIPPING

We ship within Canada and to the US. All orders are shipped via Canada Post or local courrier. You will receive a tracking number via email when your order is processed. Allow 1-5 business days for order processing. Orders will be fulfilled in the order they are received. Packages returned to our warehouse due to non-delivery will not be refunded. In the event of unsuccessful delivery we will contact you to provide the option of reshipment. The original shipping fee is not refundable. If a tracking number is not sent within 9 business days, contact us via email.

 

Local Pickup

Pickup your order from the Stanley store for free.

 

Canadian Shipping

Free standard shipping on Canadian orders over $90!

 

US Shipping

Free US shipping on all orders over $150. Typical transit time is between 5-10 business days.

CANCELED ORDER/ITEMS

Acknowledgement of your order does not mean that we have accepted it. We can only confirm the availability of your items once your order is shipped. If an item is unavailable, we will cancel it and refund the amount to the original payment method.

 

Editorial reserves the right to refuse an order that it deems fraudulent or abusive.

LOST/STOLEN/DAMAGED PACKAGES

Editorial is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from Editorial shipping facility.

 

Customers are advised to file a loss/damage claim directly through the courier. Editorial will provide all necessary information needed to facilitate the claim, but will only initiate filing a claim if deemed a human clerical error on behalf of the retailer. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed.

Returns & Exchanges

Returning in 4 easy steps

 

1. Authorize your return

To return your product, head over to the Return Portal, enter your order number and email. Select the item(s) you’d like to return as well as the reason. Allow 7 business days for our team to process the return and approve it.

 

2. Re-pack your package

Once approved by our team, you’ll receive an email confirming you can return your items.
If you asked for Drop in store you can bring your item(s) to the store along with the order confirmation email and your RA#.
If you selected Ship to return your confirmation email will contain a shipping label. Reseal the original package with the product you’re returning inside and follow the next steps.

 

3. Print & apply the return label

Print the return label, and cover the original shipping label on the resealed package with it.

 

4. Ship your return package

Drop your package in a mail box or bring it to your local post office. Be sure to have your package postmarked and sent off within 5 days from your shipment delivery. Once we receive your package, we’ll process your return within 7 business days. As soon as your return is complete, we'll e-mail you and let you know the next steps.

    RETURN & EXCHANGE DETAILS

    5 day return policy: for online store credit, no exchanges or refunds.

    Product returns are eligible for online store credit within 5 days of receiving your order.

     

    Product must be in perfect condition
    All products returned back to Éditorial must be in perfect condition. This product will be:

    • Unworn, not washed, not used or not damaged.
    • All original tags and labels must be attached
    • Have no unusual odours or fur/hair

     

    Non-Returnable products: final sale and not eligible for return or exchange

    • Sale and clearance items
    • Bodysuits
    • Swimwear
    • Lingerie
    • Jewelry
    • All intimates except bralettes
    • Accessories: hats,  bags, socks, hosiery, gloves, scarves, masks, beauty products
    • Fine garments with delicate fabrics
    • Vintage pieces
    • All art

     

    Follow the steps below to complete returns for online purchases. If you are returning items from multiple orders, please contact our customer care team to set up your return. Please do not send your purchase back without contacting us.

     

    Returns can only be made to store credit. We offer 2 return options:

     

    Ship to return ($8.00 CAD return fee)

    Once approved, pack and ship your return following the instructions you'll receive by email. A return fee of $8.00 CAD will be deducted from your refund to store credit.

     

    Drop in store (Free)

    Once approved, bring your item(s) to the Montreal, Stanley Store. No return fee will be deducted from your refund to store credit.

     

    Need help:

    FAIRE UN RETOUR EN 4 ÉTAPES FACILES

     

    1. Autorisez votre retour

    Pour retourner votre/vos produit(s), rendez-vous sur le portail de retour, entrez votre numéro de commande et votre e-mail. Sélectionnez le ou les articles que vous souhaitez retourner ainsi que la raison. Attendez 7 jours ouvrables pour que notre équipe traite le retour et l'approuve.

     

    2. Ré-emballez votre colis

    Une fois approuvé par notre équipe, vous recevrez un e-mail confirmant que vous pouvez retourner vos articles.

    Si vous avez demandé «Drop in store», vous pouvez apporter vos articles au magasin avec l'e-mail de confirmation de commande et votre numéro de retour.

    Si vous avez sélectionné «Ship to return», votre e-mail de confirmation contiendra une étiquette d'expédition. Refermer l'emballage d'origine avec le(s) produit(s) que vous retournez à l'intérieur et suivez les étapes suivantes.

     

    3. Imprimez et appliquez l'étiquette de retour

    Imprimez l'étiquette de retour et recouvrez l'étiquette d'expédition d'origine sur l'emballage refermé.

     

    4. Expédiez votre colis de retour

    Déposez votre colis dans une boîte aux lettres ou apportez-le à votre bureau de poste local. Assurez-vous d'avoir votre colis timbré et expédié dans les 5 jours suivant la livraison de votre envoi. Une fois que nous aurons reçu votre colis, nous traiterons votre retour dans les 7 jours ouvrables. Dès que votre retour sera terminé, nous vous enverrons un e-mail et vous informerons des prochaines étapes.

    DÉTAILS DE RETOUR ET D'ÉCHANGE

    Politique de retour de 5 jours: pour du crédit de magasin en ligne, aucun échange ou remboursement.

    Les retours de produits sont éligibles au crédit de magasin en ligne dans les 5 jours suivant la réception de votre commande.

     

    Le(s) produit(s) doit(vent) être en parfait état

    Tous les produits retournés à Éditorial doivent être en parfait état. Ce produit sera:

    • Non porté, non lavé, non utilisé ou non endommagé.
    • Toutes les étiquettes et étiquettes d’origine doivent être attachées
    • N'ont pas d'odeurs inhabituelles ou de fourrure/cheveux

     

    Produits non retournables: vente finale et non éligible au retour ou à l'échange

    • Articles de vente et de liquidation
    • «Bodysuits»
    • Maillots de bain
    • Lingerie
    • Bijoux
    • Tous les sous-vêtements sauf les bralettes
    • Accessoires: chapeaux, sacs, chaussettes, bas collants, gants, écharpes, masques, produits de beauté
    • Des vêtements fins avec des tissus délicats
    • Pièces vintage
    • Tout art

     

    Suivez les étapes ci-dessous pour effectuer les retours d'achats en ligne. Si vous retournez des articles à partir de plusieurs commandes, veuillez contacter notre service clientèle pour configurer votre retour. Veuillez ne pas renvoyer votre achat sans nous contacter.

     

    Les retours ne peuvent être effectués que pour du crédit de magasin en ligne. Nous proposons 2 options de retour:

     

    «Ship to return» (frais de retour de 8,00 $ CAD)

    Une fois approuvé, emballez et expédiez votre retour en suivant les instructions que vous recevrez par e-mail. Des frais de retour de 8,00 $ CAD seront déduits de votre remboursement au crédit de magasin en ligne.

     

    «Drop in store» (gratuit)

    Une fois approuvé, apportez vos articles au magasin Stanley de Montréal. Aucun frais de retour ne sera déduit de votre remboursement au crédit du magasin.

     

    Besoin d'aide:

    Contact Us

    For immediate answers to questions regarding orders and shipping please use our chat in the bottom right corner.

    Send us a message